FAQs

1. How long will it take to receive my order?

Once your order is processed in 1-3 business days, the estimated delivery time is 7-15 business days depending on the geographic area and shipping conditions. In some cases of force majeure, the time may be longer.

2. Can I change the shipping address after placing the order?

If you realize that you have entered the wrong shipping address, please contact us immediately. However, once the order has been processed and shipped, we are unable to change or cancel the order.

3. How can I track my order?

Once the order is processed, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

4. Can I return the product?

You may return an item within 30 days of receipt, provided that it is unused, with all original labels and packaging intact. Please refer to our returns policy for more details.

5. Do I have to pay for shipping when returning an item?

Return shipping costs are usually paid by the customer, unless we are at fault (e.g. the item is faulty or incorrect). If we provide a shipping label, the cost will be deducted from the refund.

6. What should I do if I receive a faulty or incorrect item?

If you have received an incorrect or defective item, please contact us within 24 hours of receipt, providing details of the defect. We will arrange a return at no additional cost to you.

7. What payment methods do we accept?

We accept payment via credit card PayPal

8. How do I contact customer service?

You can contact us by email at: [email protected] or call the hotline provided on the website. We are always ready to support you.

9. Can I cancel an order after it has been placed?

You can only cancel an order before we start processing it. Once an order has been processed, we cannot make changes or cancel the order.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)